SHIPPING POLICY

We currently use two Royal Mail options. If you're not in a rush for your order we will send your order via Royal Mail 2nd Signed for or if you are in dyer need for your products then we will send your items via Royal Mail's Next Day by 1pm option. 

We provide International delivery, all items are sent Royal Mail International Tracked 5-10 working days.  Prices will vary dependent on what country we are shipping to.  Please note that due to Covid-19 your order may take up to 14 days to arrive because of health and safety procedures.

NEW UPDATE: We are currently trialing free UK delivery. When you choose 2nd class delivery with Royal Mail and the parcel is under 5kg you will qualify for free delivery.

 

If the parcel is 5kg and over shipping costs will apply.

 

Special delivery by 1pm costs still apply.

RETURN POLICY

 If your not happy with your affordable designer bag, please contact us as soon as possible via email at Prettybaelondon@gmail.co.uk  with your order number in the subject box of the email and your full name.  So we can send you details for your item to be exchanged or refunded.  We will except returns within 14 days of purchase if and ONLY if your item is faulty in any way, and exchanges for all other UK  returns.

You will receive an exchange/refund form once we get back to you.  You will be required to send us the parcel back with 14 days of receiving it so that we can start the exchange or refund process.  Please note that if the item appears worn or damaged in anyway or the tags have been removed we can not offer a refund only an exchange.  If we do not receive the item with in 14 days we cannot offer a refund.  We do not cover postage costs for returns.

PAYMENT METHOD

Payment can either be made from direct debit, credit card, Paypal, Laybuy or Clearpay.

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